These terms govern website design, development and related services supplied by TCFIRM Ltd, trading as The Commission Firm (“TCF”), to business customers. A written proposal, project brief or payment request may add project-specific terms. If there is a conflict, the agreed project-specific terms take priority.
1. Scope and acceptance
Work begins only when TCF accepts the project and confirms the scope. Submitting an enquiry or brief does not oblige either party to proceed. The client is responsible for checking that the recorded services, prices, business details and required functionality are complete and accurate.
2. Local Launch founding offer
For an agreed founding-case-study Local Launch project, TCF may create a private, watermarked preview without an upfront build fee. One consolidated revision is included. If the client approves the website for launch, the £299 build fee becomes payable before the watermark is removed, source is handed over or the website is connected to the client’s domain. If the client does not approve after the included revision, no build fee is due and the unpublished build remains TCF property.
3. Business System payments
The Enquiry & Quote System is £750: £375 to begin and £375 before launch, with an ongoing £99 monthly service from month two when agreed. The Booking & Deposit System is £499: £250 to begin and £249 before launch, with an ongoing £49 monthly service when agreed. Monthly service covers only the stated hosting, support and maintenance. Third-party charges are separate unless expressly included.
4. Delivery targets
A 48-hour target starts only after TCF has accepted the project and received a complete brief, accurate content and accessible usable assets. It is a target, not a guarantee, and may move if information is missing, the scope changes, a third party delays access, or events outside reasonable control occur.
5. Client materials and permissions
The client confirms it owns or has permission to use every logo, photograph, review, trademark, menu, price list and other item supplied. The client remains responsible for the accuracy, legality and regulatory compliance of its business claims and content. TCF may refuse unlawful, misleading or infringing content.
6. Revisions and additional work
Local Launch includes one consolidated revision within the agreed scope. Additional rounds, new pages, custom ordering software, ecommerce, complex calendars, copywriting, photography and work outside scope require a separate written quote and approval.
7. Domains, hosting and third parties
Domain registration, hosting, email, booking, ordering, analytics and other third-party services are governed by their own terms and may charge separate fees. TCF is not responsible for third-party outages, policy changes or account restrictions, but will provide reasonable help within the agreed support scope.
8. Ownership and portfolio use
Until all due fees are paid, TCF retains the project files and unpublished build. After full payment, the client receives the agreed deliverables for business use, subject to third-party licences and tools. TCF may identify the completed website in its portfolio only where the client has agreed to case-study use; confidential information will not be published.
9. Payments, cancellation and refunds
Payments are processed securely by Stripe. The client must check the service and amount before paying. Deposits reserve production time and, once work has started, are refundable only to the extent TCF has not performed or committed that work, unless otherwise agreed or required by law. A launched or handed-over digital service cannot simply be returned, but TCF will correct defects that cause the delivered website not to match the agreed scope.
10. Results and liability
TCF does not guarantee search rankings, traffic, enquiries or revenue. Results depend on demand, reputation, competition, advertising and how the client handles leads. Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, TCF’s total liability connected with a project is limited to fees paid for that project, and TCF is not liable for indirect loss, lost profit or lost opportunity.
11. Acceptable use and termination
Neither party may use the service unlawfully or in a way that harms systems or third parties. Either party may terminate for a serious breach that is not corrected after reasonable notice. Amounts for work properly completed remain due.
12. Governing law
These business-to-business terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing here removes rights that cannot legally be limited.